Draft for review. Confirm the commercial terms below with your operations team and legal advisor before publishing.
Cancelling or rescheduling
You can cancel or ask to reschedule a booking before the collection visit takes place, from your dashboard or by contacting the care team.
Refunds
Where a payment has been made and the sample has not been collected, a refund can be requested. Refund requests are recorded against the booking and reviewed by our finance team; approved refunds are returned through the original payment route.
Where a sample has been collected
Once a sample has been collected and sent for processing, the laboratory cost has been incurred and the booking is generally not refundable. If something went wrong with the visit or the report, raise a complaint through the contact page and our team will review it individually.
Contact
+91 7027990099 · soulantram@soulantram.com