These terms apply to your use of the Vitaliss Lab website at vitalisslab.com and to the services you book through it. Vitaliss Lab is a unit of Divine Spark Healthcare. By using the website or placing a booking you agree to these terms. If you do not agree, please do not use the service.
The service we provide
Vitaliss Lab lets you browse diagnostic tests and health packages, upload a prescription, and book a home sample collection visit. A trained collection professional visits your address to collect the sample. The sample is processed by an authorised laboratory partner, and the report is issued by the processing laboratory and made available in your account. We arrange and coordinate this service; we do not ourselves issue the laboratory result.
Not medical advice
Test descriptions, package pages and anything else on this website are for information only and are not medical advice, diagnosis or treatment. We do not interpret your results. Always discuss your report with a qualified physician, and seek immediate medical attention for urgent symptoms rather than booking a test.
Accounts
You need an account to place a booking and to view reports. You must give accurate details, keep your login credentials confidential, and tell us if you believe your account has been accessed by someone else. You are responsible for activity on your account, including bookings placed for family member profiles you create. Accounts are for people aged 18 or over; a parent or guardian may book for a child through a family member profile.
Signing in with Google
You may sign in using your Google account. Doing so is subject to Google's own terms; we receive only your basic profile information as described in our Privacy Policy. You can stop using Google Sign-In at any time by revoking access in your Google account and using an email and password instead. We are not responsible for the availability of Google's sign-in service.
Bookings and collection visits
Collection slots are subject to availability in the service areas we cover, and a slot is confirmed only once our team confirms the booking. You are responsible for providing a correct address and reachable phone number, following any fasting or preparation instructions shown for the tests you booked, having a suitable person present at the address, and being available during the selected slot. If a visit cannot be completed — for example nobody is available, the address cannot be reached, preparation instructions were not followed, or a sample cannot be drawn — we will contact you to rearrange it. Some tests may have to be declined or repeated for clinical or sample-quality reasons.
Prescriptions
Where a test requires a prescription, you must upload a genuine prescription issued to the patient named in the booking. Our team may contact you to clarify what has been prescribed, and may adjust or decline a booking where the prescription does not support it.
Prices, payment and coupons
Prices are shown on the test and package pages and at checkout, including any applicable collection fee and coupon discount, and may change over time; the price applicable to your booking is the one confirmed at checkout. Coupons are subject to their own validity, usage limits and conditions. An online payment gateway is not connected at this time, so payments are arranged with our care team and recorded against your booking.
Cancellations and refunds
You may cancel or ask to reschedule before the collection visit takes place. Once a sample has been collected and sent for processing, laboratory costs have been incurred and the booking is generally not refundable. Full details are in our Refund & cancellation policy, which forms part of these terms.
Reports
Reports are issued by the processing laboratory and are made available in your account, normally within the turnaround time shown for the test. Turnaround times are estimates and can be affected by sample condition, repeat testing and laboratory workload.
Acceptable use
You agree not to misuse the website: no attempting to access accounts or data that are not yours, no probing or interfering with our systems, no automated scraping of our catalogue, no uploading of malicious files or documents that are not your own, and no false or fraudulent bookings. You also agree to treat our collection professionals with respect; we may refuse or discontinue service where a visit is unsafe.
Intellectual property
The Vitaliss Lab name, logo, website design, package descriptions, and other content on this site belong to us or our licensors. You may use the site for your personal, non-commercial purpose of booking and managing tests. You may not copy, republish or reuse our content or branding without our written permission. Your report and the personal information in your account remain yours.
Third-party services
The service relies on third parties, including our laboratory partners, our hosting and database providers, and Google where you use Google Sign-In. We are not responsible for the acts, availability or content of third-party services, though we choose the partners we work with and remain your point of contact for your booking.
Availability and changes to the service
We aim to keep the website available, but we do not guarantee uninterrupted service, and we may add, change or discontinue tests, packages, service areas and features.
Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential loss, for decisions taken on the basis of a report without medical advice, or for delays or failures caused by events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence or for fraud. Where our liability is limited, it is limited to the amount you paid for the booking concerned.
Suspension and termination
You can stop using the service at any time and ask us to delete your account as described in the Privacy Policy. We may suspend or close an account that breaches these terms, is used fraudulently, or puts our staff or other patients at risk. Staff and administrator access to our internal systems is granted through our internal role system and may be revoked at any time.
Changes to these terms
We may update these terms; the current version is always on this page with the date above. Continuing to use the service after an update means you accept the revised terms. Your booking is governed by the terms in force when it was confirmed.
Governing law
These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute arising from them.
Contact us
Vitaliss Lab, a unit of Divine Spark Healthcare
Email: soulantram@soulantram.com
Phone: +91 7027990099 (Mon – Sun, 6:00 AM – 9:00 PM)
Or use our contact form.